Terms & Conditions

AVOR provides independent executive advisory services, which may include:

• Executive Foundations — building leadership accountability and operational structure
• Executive Partnership — ongoing strategic support for founders, boards and leadership teams
• Board and Governance Advisory — independent advice on governance, board effectiveness and organisational resilience
• Business strategy, operating models, transformation and programme leadership
• Finance leadership, risk and compliance, and board reporting
• Education, healthcare and charity sector advisory

Every engagement begins with a confidential conversation. AVOR will recommend the level of support most appropriate for your organisation. The specific scope, deliverables and fees for each engagement will be agreed in writing before work commences.

A formal engagement begins when both parties have agreed the scope of work in writing, whether by a signed engagement letter, proposal, or email confirmation. AVOR reserves the right to decline any engagement at its sole discretion, without obligation to provide reasons. These Terms and Conditions apply to all engagements unless expressly varied in writing by AVOR.

AVOR's fees will be set out in the relevant engagement letter or proposal. Fees may be structured as a fixed project fee, a monthly retainer, a day or half-day advisory rate, or a combination of the above.

Invoices are issued in accordance with the agreed payment schedule. Payment is due within 14 days of the invoice date unless otherwise agreed in writing. AVOR reserves the right to charge interest on overdue amounts and to suspend work where invoices remain unpaid beyond 30 days.

Reasonable pre-approved expenses (including travel, accommodation and materials) will be invoiced at cost with supporting documentation.

All frameworks, methodologies, materials, tools and deliverables created by AVOR in the course of an engagement remain the intellectual property of AVOR unless expressly transferred in writing. Upon full payment of all fees due, AVOR grants the Client a non-exclusive, non-transferable licence to use the deliverables produced for that engagement for the Client's own internal business purposes.

The Client may not resell, redistribute, sublicence or claim authorship of AVOR's deliverables or methodologies without prior written consent.

AVOR treats all information shared by the Client as strictly confidential. We will not disclose client information to any third party unless required by law or a regulatory body, agreed in writing by the Client, or necessary to deliver the services engaged.

We expect the same standard of confidentiality from Clients in respect of AVOR's methodologies, frameworks, proprietary materials and advisory approaches. Confidentiality obligations survive the termination of any engagement for a period of three years.

AVOR operates as an independent adviser. We will notify you promptly if we become aware of any actual or potential conflict of interest in connection with your engagement. AVOR does not accept commissions, referral fees or inducements from third parties in connection with advice given to Clients.

AVOR provides advisory services based on the information available at the time. Our advice represents professional judgement and does not constitute a guarantee of any particular outcome.

AVOR's total liability to a Client in connection with any engagement shall not exceed the total fees paid by the Client for the relevant engagement. AVOR shall not be liable for indirect, consequential or special losses, loss of profit, revenue or anticipated savings, or losses arising from inaccurate or incomplete information provided by the Client.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by applicable law.

The Client agrees to provide AVOR with accurate, complete and timely information, make relevant personnel available as reasonably required, review and respond to AVOR deliverables within agreed timescales, pay invoices in accordance with agreed payment terms, and notify AVOR promptly of any change in circumstances that may affect the engagement.

Either party may terminate an engagement by giving 30 days' written notice, unless a different notice period is specified in the engagement letter. AVOR may terminate an engagement immediately, without notice, if the Client fails to pay fees due within 30 days, acts in a manner that is unlawful or dishonest, or where continuing the engagement would create an unresolvable conflict of interest.

On termination, the Client shall pay all fees and approved expenses due up to the date of termination. Work in progress will be invoiced on a pro-rata basis.

AVOR may use secure technology and AI-assisted tools to support research, analysis, drafting and administrative efficiency. All substantive advice, recommendations and client deliverables are reviewed and approved by AVOR before being provided. AVOR will not input identifiable client data into public AI tools without the Client's explicit consent.

For Ghana-based clients: these Terms are governed by the laws of the Republic of Ghana. For UK-based clients: these Terms are governed by the laws of England and Wales. Where clients are based in other jurisdictions, the governing law will be agreed in the engagement letter.

AVOR will always seek to resolve any dispute or concern through direct and professional dialogue in the first instance.

Access to and use of the AVOR website (www.theavor.com) is subject to these Terms. By accessing our website, you confirm that you will not use the website in any unlawful or fraudulent manner, attempt to gain unauthorised access to any part of the website or its systems, transmit any harmful or disruptive material, or copy or republish any website content without prior written consent.

We may update these Terms and Conditions from time to time. The current version will always be published at www.theavor.com with the date of last update. For active engagements, material changes to Terms will be agreed in writing between the parties.

For questions about these Terms and Conditions, please contact:

AVOR Executive Advisory
Email: paula@theavor.com
Website: www.theavor.com